Be 24 Privacy Policy — Your Information Is Safe With Us
This page explains in detail how your personal information is collected, used, and protected on the be 24 platform. Please read this policy carefully before you start using the platform.
What Information We Collect and Why
Personal Identity Information
When you register an account on be 24, we collect your name, date of birth, email address, and mobile number. This information is used to verify your identity and keep your account secure. National ID or passport details may be requested for age verification, and these are stored with complete security. Your information is never sold to third parties or shared without authorization. Except where required by law, your personal identity information is kept strictly confidential.
Financial & Transaction Information
We collect payment method information, such as mobile banking numbers or bank account details, to process your deposit and withdrawal transactions. This information is used solely to complete transactions and prevent fraud. Full card numbers or PINs are never stored on our servers; the payment gateway operates directly over encrypted channels. Transaction history is retained for a defined period for legal and audit purposes. We have a legal obligation to notify the relevant authorities if any suspicious financial activity is detected.
Device & Usage Information
When you use the be 24 platform, we automatically collect your device type, operating system, browser version, and IP address. This information is used to improve platform performance and resolve technical issues. Cookie and session data are used to streamline your login experience and ensure security. You can manage cookies from your browser settings, though some features may become limited as a result. By analyzing usage patterns, we display more relevant content and offers for you.
Communication & Notification Information
When you contact our support team, records of those conversations may be retained to improve service quality. Your email or mobile number may be used to send promotional messages and updates, but you can opt out of these notifications at any time. Important account-related messages (such as security alerts or transaction confirmations) will always be sent and cannot be turned off. Your contact information is never sold to advertisers or third parties. For any complaints or requests related to data protection, please contact us through our support channels.
Your Rights & Our Commitment
Be 24 believes that user privacy is a fundamental right. Below is a brief overview of your rights regarding your information.
Right to Correct Information
You can update any incorrect or outdated information stored in your account at any time. You can directly change your name, address, and contact details from your profile settings. Additional verification may be required when updating verified information. Keeping your information accurate is also important for the security of your account.
Right to Delete Information
You may request to close your account and have your personal information deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes. Transaction records are kept in accordance with the guidelines of financial regulatory authorities. Processing a data deletion request may generally take up to 30 business days.
Data Portability
You have the right to receive a copy of the information stored in your account. Upon request through our support channels, we will provide your data in a standard format. Identity verification will be carried out during this process to ensure no one else can access your information. Ensuring security before providing data is our top priority.
Data Breach Protection
In the event of a data breach, we will promptly notify the affected users. Immediate steps will be taken to minimize damage, and accounts will be temporarily secured if necessary. Our security team monitors systems 24/7 to detect any unusual activity. We always maintain the highest technical standards to protect user data.
Have Questions? We're Here to Help
If you have any questions about the Privacy Policy, visit our FAQ page or open an account directly and enjoy a safe experience with be 24.